Terms

Terms and legal information

A. SecTel.io’s Terms and Conditions

SecTel.io is a web-based service, which is the property of and is supported by „Kanzen Systems Pte. Ltd., Singapore“, a company registered in Singapore with Company No. 201300813R. These present Terms of Service ("TOS", also known as Terms and Conditions) regulate the Use of all SecTel.io’s products and services, including the “SecTel.io” website and its content. It contains several documents such as SecTel.io’s TOS, Privacy Policy and Refund Policy.
By using SecTel.io’S website (including its content) and/or products and services, you agree to the terms and conditions that follow, to any policies that may be added to them, and to any revisions or changes that they may be the subject of. If you do not agree to these terms and conditions, or you do not wish to be bounded by them, do not use SecTel.io’s website, products or services. SecTel.io reserves the right to, at any time, update the Terms and Conditions, at its discretion, to take into account legal, industry-related, or any other changes in the status quo. The most recent updated version of this agreement is available on the website www.sectel.io, though SecTel.io isn’t required to notify Users of an update to Terms and Conditions. Hence, We strongly encourage all users to fully read this agreement and review it regularly. The documents are in effect upon the date of their last update.

1. Introduction
The SecTel.io website, its contents, products and services are available to all individuals of legal age, who are legally capable of entering into contracts (binding agreements). Proof of compliance to these criteria may be requested upon access to all (or some) services and/or products, in the form of identification details or contact information.
These Terms of Service are established between us and users. No other person is entitled to benefit under these.
If any court or regulator decides that any provision of these TOS is invalid or otherwise unenforceable, such provision shall be severed and deleted from these TOS and the remainder terms and conditions shall continue to have full force and effect. If the TOS are inconsistent with the terms and conditions noted on your registration with SecTel.io (if applicable) the TOS shall prevail, unless otherwise specified on additional documentation supplied by SecTel.io’s Customer Care department.

2. Definitions
Wherever found in the Terms and Conditions, ”You”, “Yourself” and “User” refers to you, the user of the SecTel.io’s website, its contents, products and services, and “Your” shall be interpreted accordingly. Further, “We”, “Us” and “SecTel.io” refer to SecTel.io and “Our” and “SecTel.io’s” shall be interpreted accordingly. “User Information” refers to the personal details that may be collected by us in the course of the registration or acquisition of any SecTel.io’s services. “Our Website” refers to the website “www.sectel.io” and all webpages associated to it. “Third Party” refers to any person or entity that are not associated to SecTel.io.

3. Services Available
SecTel.io provides secure communication solutions as described in detail on www.sectel.io. In order to use the service clients are required to register with SecTel.io providing at least their email address. The required number of so called “subscriber lines” can then be ordered and provisioned for use with the mobile App. Our services are open-end recurring on either a monthly or yearly base.
3.1 Free Trial Version
SecTel.io’s free trial is absolutely free of charge and without obligations for subsequent purchase or payment. Please find more information about free trial under “Pricing” at our website.
The free trial is limited in time to one (1) week only and we may decide to limit the number of subscriber lines per client. Upon end of the trial period the client is given the option to continue using the service against payment for the service.
3.2 Regular Services
We allow you to choose between monthly and yearly billing plans. Please find more information about packages in the section “Pricing” at our website.
3.3 Prices
All our services have a set price or range of prices. These prices are subject to adjustments to take into account market changes, and they may be temporary substituted by special/promotional prices. The values are set in US$. Payment may be accepted in various currencies, which is subject to change from time to time. To review our valid price table and payment methods please review the section “Pricing” at our website.

4. Contract and Contract Revocation
4.1 Contract for recurring service
A binding contract is initiated between you and SecTel.io, at the time you order a service and it will be uphold once the payment is successfully completed. “Successfully completed” is defined as full amount was paid and an invoice is available in the Billing/My Transactions section of your SecTel.io client admin panel. Our service is provided on a subscription base with recurring payments. Refer to point 4.3 for further information on the duration of recurrence.
The service can be cancelled at any given time and no further amounts will be billed to the client. There is no “refundable period”.
4.2 Contract Revocation
The client can cancel any subscriber line at any given time of duration of contract. To do so, please use the client admin panel at www.sectel.io to do so. Such cancellation will accordingly revoke (or partially revoke) the contract initiated upon oder of the service. Furthermore, revocation or request for changes in current services of any service can be requested in writing by email from the email address used to register your client account. We do not refund paid service fees.
4.3 Duration of the Contract
The acquisition of our packages have an indefinite length of contract. We renew your subscription (“recurrance”) every 1 month or 1 year, depending on the chosen service recurrance interval during order of the given subscription. Unless it is otherwise notified upon purchase, the contract ends once the recurring service contract is revocated. We reserve the right to revocate your subscriptions and/or contract upon repeated failure to pay due amounts.

5. Payments/Fees and Refunds
5.1 Methods of Payment
Payment methods are discribed at out section “Pricing” at www.sectel.io. We accept various methods, including but not limited to Credit Card, bank transfer, wire transfer, Bitcoin and other country-specific payment methods (including direct deposit on bank account). In the case of bank transfers, all the information necessary is sent to you via email or printed on the pre-payment proforma invoice. Note that charges resulting from the bank transfer are supported by you, not by SecTel.io.
Some payment methods may be semi-manual and not processed by the automated client self service panel. Your cooperation is appreciated in processing these in a timely manner, in cooperation with our customer support where applicable.
5.2 Payments and Activation of the Service
Payments are collected upon activation of subscriber lines. Selected payment methods allow the amount to be deducted immediately from your account. In addition, payment methods which don't clear immediately receive immediate pending activation to allow the immediate use of the service in the meantime until payment is cleared. The client is requested to conduct the payment without any delay.
5.3 Refunds
All paid amounts are non-refundable.
5.4 Cancellation of Recurring Payments
The automatic renewal of services can be cancelled at any time. See 4.2 regarding the cancellation of service. The deactivation is done same-day upon.

6. Acceptable Usage
“Acceptable Usage” of SecTel.io’s website, its contents, products and services is defined in Paragraphs 6.1 through 6.6. Activities that go against or are otherwise forbidden by these paragraphs are, therefore in violation of the TOS and make you liable to disciplinary action and/or legal prosecution. For more information, please refer to Article 9.
6.1 Content
You will not post on nor distribute through the SecTel.io Site any materials that are of defamatory, threatening, obscene, harmful, pornographic or otherwise illegal nature. Also, materials that somehow violate or infringe, in any way, on our rights or on the rights of others (including but not limited to intellectual property rights, confidentiality rights and privacy rights) are absolutely forbidden, as well as activities that may cause distress or inconvenience on uus or others. Moreover, You may not express opinions that are vulgar, crude, sexist, racist or otherwise offensive. We encourage Users to treat each other in a respectful and polite manner.
6.2 Law-abiding use
You will not use SecTel.io's services to break the law and/or harm others directly or indirectly. We acknowledge the power of a end-to-end secures communication solution and we require you to use this service responsibly.
6.3 Interference
You will not engage in any behavior or action that may affect the operability or the security of SecTel.io service and it's website nor will you cause unreasonable inconvenience nor disruption to our operations and staff.
6.4 Identity
You will not impersonate any person/entity, nor misrepresent your affiliation with a person/entity.
6.5 Mobbing/Stalking
You will not utilize your SecTel.io account and subscriber line in order to violate the privacy and personal freedom of others.
6.6 Reverse-Engineering / Robot Software
You will not reverse engineer and/or use robot software (nor any other software that is not SecTel.io) interact with SecTel.io services. We allow the auditing of our server and code upon request.
6.7 Workarounds
You will not use workarounds of any kind, to overcome package limitations or limitations of any SecTel.io service or feature.

7. Intellectual Property
All copyright materials, trademarks and other intellectual property rights materials or contents supplied as part of the SecTel.io project shall remain, at all times, vested in us. You are not permitted to use this material or content unless authorized by us or our licensors. Moreover, You are only allowed to use such material in the manner described in the Terms and Conditions, and no other. You will not copy, reproduce, distribute, commercially exploit nor in any form benefit/profit from such materials or contents, nor you will assist/facilitate any third party in actions such as the ones mentioned above.
Moreover, if you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.
Components for our hosted VoIP PBX are released under the GNU Public License v2 (GPLv2). and includes parts of code under BSD license.

8. Privacy
8.1 Legislation
We shall abide by all applicable data protection legislation regarding any of your personal information gathered by us.
8.2 Payment card data
Your credit card data and similar confidential information is not stored by us at any time. The payment processor is handling payment card data directly through a widget which we embed into our order processing flow. We contract only payment service providers (processors) who follow stringent security and privacy rules.
8.3 Data Processing
You may be asked to enter information about yourself at SecTel.io. Rest assured, we will not use that information in any other manner than the one expressed on the place where the request is made. Also, all user information collected is processed in the manner and with the limitations stated in our Privacy Policy.
8.4 Data Withdraw
You may request to withdraw your personal information from our marketing database. To do so, you (the client) must make a written request (from the email address used to register) to info@sectel.io.
8.5 Changes in Personal Data
We strongly recommend the retain your personal information updated, since this data is used in customer care services. Please mind that changes of your email address require a verification from your old email address to proof ownership. Should you loose access to your old email address please be prepared to plausibly proove ownership of the account by other means. We reserve the right to not accept proofs at our own discretion.
8.6 Registration
In order to use our services and products, you must have a valid client account with SecTel.io. This entitles to have one or multiple subscriber lines. To register, you must provide a valid email address, a password and a name (or nickname). You are the sole responsible for the confidentiality of your password and account. All activity originated from your account and/or password is your responsibility. We strongly suggest that you keep your password and account information strictly confidential and do not share it with anyone. In case of unauthorized use of your password and/or account, immediately notify SecTel.io in writing from email address used to register the project. To avoid misuse of your account, ensure that you sign out from your account at the end of each session.

9. Violation of our Terms
Failure to comply with the conditions stated on Article 6 and/or participation in activities that go against or are otherwise forbidden by these TOS make you liable to disciplinary action and legal prosecution. The decision to initiate disciplinary action (including but not being limited to interruption of all services) falls under the discretion of SecTel.io. You are encouraged to report infractions to the present Terms of Service, our Terms and Conditions or to your local laws. To inform us of any such activities, please email info@sectel.io.

10. Interruption/Termination of Services
We reserve the right to immediately terminate or suspend indefinitely our services to you, if you breach or We have reasonable grounds to believe that you are likely to breach our Terms and Conditions. Also, We will terminate our services to you, at our sole discretion, if you engage in a conduct which We determine to be unacceptable.
Regular termination of service from our side is allowed with three months prior notice in writing to your registered email address.

11. Disclaimer
We are not responsible for damages to users or to third parties or to their hardware that occur directly, indirectly nor accidentally as a result of nor in connection with the use of our services, including the download of material through our services. We are not liable for damage to users or third parties as a result of the inability to use our services and our website - nor direct, indirect, nor in connection with this event. Hence, your use of the services is done at your own discretion and risk and you are solely responsible for any damage to your computer system or other device.
You expressly understand and agree that your use of SecTel.io secure hosted communications service is done at your sole risk and that the SecTel.io website and services are provided "as is" and “as available”.
11.1 Third Parties
We do not endorse and shall not be held responsible nor liable for any content, advertising, product or service on or available through Third Party Websites.
Any transactions between you and any Third Party found on or via the SecTel.io website, including payment for and download of software, are made between you and the entity in question. Therefore, We are neither responsible nor liable for any loss/damage of any sort, incurred in such dealings.
11.2 Exclusion of Warranty
SecTel.io, its subsidiaries, and its licensors do not represent nor warrant to you that:
(a) Your use of the services and products will meet your requirements;
(b) Your use of the services and products will be uninterrupted, timely, secure or free from error,
(c) Any information obtained by you as a result of your use of the services and products will be accurate or reliable;
(d) Defects in the operation or functionality of any software provided to you as part of the services will be corrected;
No advice or information, whether verbal or written, obtained by you from SecTel.io, through or from our services shall create any warranty not expressly stated in the terms.
SecTel.io further expressly disclaims all warranties and conditions of any kind, whether expressed or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

12. Limitation of Liability
Subject to overall provision in the disclaimer (article 11) above, you expressly understand and agree that SecTel.io, its subsidiaries and its licensors shall not be liable to you for the conditions stated on paragraphs 12.1 through 12.3.
12.1 General
Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.
Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of:
(a) Any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services;
(b) Any changes which SecTel.io may make to the services, or for any permanent or temporary cessation in the provision of the services (or any features within the services);
(c) Deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted by or through your use of the services;
(d) Your failure to provide SecTel.io with accurate account information;
(e) Your failure to keep your password or account details secure and confidential.
12.2 Jurisdiction
The limitations on SecTel.io’s liability to you in paragraph 12.1 above shall apply whether or not SecTel.io has been advised of or should have been aware of the possibility of any such losses arising. Also, limitations which are lawful in your jurisdiction will apply to you.
12.3 Information Provided on SecTel.io Sites
We are not responsible for nor will we be liable to:
(a) Communications of any kind led by users through SecTel.io's communications suite. Your communications are accessible only to you and you are soley responsible for their conduct;
(b) The accuracy, timing or reliability of any information/statement on SecTel.io wite, nor We will be held accountable/liable for statements, advice and/or opinions generated by users on blogs and forum (except to the extent required by law). If you have any claim arising from the actions and/or statements of another User, you agree to pursue such a claim only against that other user and not against us;
(c) The quality, accuracy nor fitness of the SecTel.io website and mobile app, except to what is required by law. However, We will engage in all reasonable efforts to provide our services in the most professional manner;
(d) Any fraudulent misrepresentations we make and for any death or personal injury caused by our negligence. We will not be responsible nor liable to you for any other loss/damage that you or any third party may be the subject of as a result of using nor in connection with your use of the SecTel.io service.

13. Continuous Improvement Process
The quality of our services and products is the main focus of SecTel.io attention; hence our system is subject of a Continuous Improvement Process both on the technological and design aspects of the product.

14. Feedback
As part of our commitment to excellence, SecTel.io welcomes your comments and suggestions to some or all of the conditions and policies stated on the present TOS. In order to contribute with your comment/suggestion, please send an email to info@sectel.io.

B. SecTel.io’s Privacy Policy

1. Introduction
SecTel.io recognizes that its customers, visitors, users, and others who use www.sectel.io or other websites owned and/or operated by us (“Kanzen Systems Pte. Ltd., Singapore”) value Their privacy. This Privacy Policy details important information regarding the use and disclosure of user information collected on the SecTel.io website. We provide this Privacy Policy to help You make an informed decision on whether to use or continue using SecTel.io website.
This Privacy Policy is incorporated in the Terms and Conditions and is subject to SecTel.io’s Terms of Service (TOS). Your use of the SecTel.io service and the personal information You provide remain subject to the terms of this Privacy Policy as well as to Our Terms of Service.

2. What information does SecTel.io collect?
Upon registration, purchase of service, and on each time You visit a SecTel.io website or You access Your account with a web browser we collect specific types of information; these are described in more detail in the following paragraphs.
User provided information: Personally identifiable information (such as name and email address) that You provide to SecTel.io when registering to SecTel.io services or participating in various activities on the SecTel.io site such as posting messages in reply to our blog posts.
Cookies: When You visit SecTel.io website, we may utilize one or more cookies - a small text file containing a string of alphanumeric characters - that uniquely identifies Your browser. We use both, session cookies and persistent cookies. A persistent cookie remains on Your hard drive after You close Your browser. Persistent cookies may be used by Your browser on subsequent visits to the site, i.e. to recognize you as a repeated visitor in order to limit the presentation of pop-up special offers to you once you have been presented it already before. Persistent cookies can be removed by following Your web browser help instructions. A session cookie is temporary and disappears after You close Your browser. You can reset Your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the SecTel.io website may not function ideally if the feature “accept cookies” is disabled.
Log Files: Log file information is automatically reported by Your browser each time You view a webpage. When You register with or view SecTel.io websites, our server and an activated Google Analytics module automatically record certain information that Your web browser sends whenever You visit a website. These server logs may include information such as Your web request, Internet Protocol (IP) address, browser type, browser language, referring/exit pages and Universal Resource Locators (URL), platform type, number of clicks, landing pages, pages viewed and the amount of time spent on particular pages, the date and time of Your request, and one or more cookies that may uniquely identify Your browser.

3. The Way we Use this Information
If You submit personally identifiable information to Us through the our website, then we use Your personal information to operate, maintain, and provide to You the features and functionality of the SecTel.io website.
Any personal information or content that You voluntarily disclose online (in messages areas, blogs, etc.) becomes publicly available and can be collected and used by others.
We may use Your email address for non-marketing or administrative purposes (such as notifying You of major SecTel.io service changes or for customer service purposes). We use both Your personally identifiable information and certain non-personally-identifiable information (such as anonymous user usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and design of the SecTel.io service and to create new features, promotions and services by analyzing user preferences and trends.
We use cookies and log file information to: (a) remember information so that You will not have to re-enter it during Your visit or the next time You visit the SecTel.io website; (b) provide custom, personalized content and information; (c) monitor the effectiveness of Our marketing campaigns; (d) monitor aggregated metrics such as total number of visitors and traffic; (e) diagnose or fix technical problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and (f) access Your information after You sign in.

4. When SecTel.io Discloses Information
We do not provide personally identifiable information nor non-personally-identifiable information to any affiliates, subsidiaries or other commercial parties.
We may release personally identifiable information and/or non-personally-identifiable information if required to do so by law, to respond to a court order, subpoena, or search warrant.
SecTel.io reserves the right to disclose personally identifiable information and/or non-personally identifiable information that we believe, in good-faith, is necessary to enforce our Terms of Service, to protect the security or integrity of our websites, products and services, and to exercise or protect the rights, property, or personal safety of SecTel.io, our staff, and our users.

5. Your Choices
You may, of course, decline to submit personally identifiable information through the SecTel.io Sites, in which case SecTel.io may not be able to provide certain services to You. The minimum requirement to provide you with our basic services is a Nickname and your valid e-mail address. You may choose to pay by means which are not personally identifiable if you prefer to do so. You may update or correct your personal profile information and email preferences at any time by visiting your account profile page.
To protect Your privacy and security, we take reasonable steps (such as requesting a unique password) to verify Your identity before granting You client admin access or making service subscriptions or amendments to standing subscriptions. You are responsible for maintaining the secrecy of Your unique password and account information at all times.

6. Our Commitment to Data Security
SecTel.io uses utmost physical, managerial, and technical safeguards to preserve the integrity and security of Your personal information. We cannot, however, ensure or warrant the security of any information You convey to SecTel.io, and You do so at Your own risk. Once We receive the information You submitted, SecTel.io makes commercially reasonable efforts to ensure the security of Our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
If SecTel.io learns of a security systems breach, then We may attempt to notify you electronically so that You can take appropriate protective steps. SecTel.io may post a notice on the Our Website a security breach occurs. To receive a free written notice of a security breach (or to withdraw Your consent from receiving electronic notices) You may notify us. Nevertheless, rest assured that imaginary security systems breaches would not reduce the confidentiality level of the service you subscribe to while using SecTel.io. This is because the technical setup is built on your voice conversations undecypherable to our systems in any case.

7. “No Law Enforcement Inquiry Received” Confirmations
As described in paragraph 4. we may be obliged to cooperate with law enforcement i.e. for criminal investigations if requested by the competent Singaporean authorities to do so.
You may enquire complementary “negative confirmations” regarding possible law enforcement inquiries towards your name, nickname, e-mail address or subscription IDs (not more often then once every 30 days). Our reply (“negative confirmation”) would inform you there is no requests pending on any of the above mentioned credentials if that was the case. Be informed that by law we would not be allowed to divulge to you the fact that there is a information request received. We would then reply to you that we can not comply with your enquiry at the given moment.

8. Changes and Updates to This Privacy Policy
This Privacy Policy may be revised from time to time and this would be reflected on the “last modified” date that is located below. Please revisit this page to stay aware of any changes. In general, we only use Your personal information in the manner described in the Privacy Policy in effect at the time we received the personal information You provided. Your continued use of the SecTel.io service constitutes Your consent with this Privacy Policy and its future revisions.

9. Feedback
Please contact SecTel.io with any questions or comments about this Privacy Policy, our website or the subscription service.
email: info@sectel.io